There’s been a buzz about BuyButtonz on the Singapore blogosphere recently, thanks largely to the clever marketing hype created by Andrew Peters (APLink). The BuyButtonz eCom & Bloggers Fair tomorrow at Far East Plaza will see the participation of online shopping merchants and the event will be streamed live at Ping.sg. One can only assume that an event of such scale is meant to be their official product launch? To be perfectly honest, I’ve not read any of the promotional blog posts about BuyButtonz nor visited their website before today because I’d been working on reviving an old blog the entire week. Unfortunately, what drew my attention to BuyButtonz was Michael Cheng’s criticism over at his blog today that warned potential users to pay close attention to their Terms & Agreements. That is the long explanation for the title of my blog post. :) And in addition to that negative response on the eve of their launch, both the blogs for APLink and BuyButtonz seem to have been suspended too??? So, what is BuyButtonz? Basically, it’s a service that lets online shopping merchants accept credit card and bank (via GIRO) payments from their customers. After the short registration, one simply enters the specifics (e.g. product name, pricing) to generate a button and then copy-and-paste a string of codes to stick the button to their website or blog - a familiar process if you’re a Paypal merchant. BuyButtonz is a competitor to Paypal as can be seen from their reference to “Competitor P” in this comparison table (scroll to the bottom of the page). However, BuyButtonz’s comparison would naturally be slightly biased to their favour so I’d like to add 3 more observations based on my experience as a user of Paypal’s merchant services: 1. BuyButtonz charges you a recurring fee for each generated button (you need one button for each product), i.e. approximately S$2.80 per button per month. Paypal lets you generate an unlimited number of buttons FOC. 2. For payments via GIRO, BuyButtonz holds your payment until the 15th of the following month, whereas it’s instantaneous with Paypal. 3. You can only accept local payments with BuyButtonz because of the 2-factor authentication. Paypal lets you accept payments from almost anyone from anywhere in the world. Still, BuyButtonz is definitely a commendable effort by local standards and I may use them myself if they can address my concerns. Finally, I wished that they’d come up with a more professional-looking website because if you want people to trust you with their money, you’d better look trust-worthy. ;)




Personally I find that Buybuttonz positioning of their services are somehow not very clearly defined and somewhat confusing too.
It looks more rules than convenience just to get payment from online purchases. Good effort but needs to address all these first otherwise if merchants find it too difficult to use or no incentives to do so (good comparison on paypal), no one will bother to tap onto this service very quickly.
Comment by Paddy Tan — May 6, 2007 @ 12:16 am
hi Larry
Thank you very much for posting about BuyButtonz. Yes, indeed, the fair is meant to be a launch event and it is BuyButtonz’ way of connecting to the online selling community.
With regards to the retention of funds, it was a requirement of BuyButtonz partner until a month ago when BuyButtonz petitioned to remove the requirement based on user feedback. Hence if you are to look at the new T&C’s, it would have been changed to reflect that BuyButtonz does not retain funds anymore.
I suspect APLINK & BuyButtonz blogs were suspended by wordpress because the day before, we had placed our link on our partner, eNets, e-newsletter which has about 170k subscribers. Our traffic spiked Awesomely before the blogs were suspended. Up till now we are still trying to contact the support staff at Wordpress.com to seek clarification and restore my content. :-(
Regarding point 1, yes it’s true that BuyButtonz charges a monthly fee for each button because costs are incurred in serving up the buttons and the 2FA authentication. The most important differentiation is that BuyButtonz has 2FA authentication which makes it extremely secure for the local online payment market.
Regarding point 2, BuyButtonz pays sellers via GIRO. For transactions made in the month of say Apr, the seller will receive the payment by GIRO on the 15th of the next month. We agree that this is slightly slower than PayPal which takes 5-7 days and may even incur a transaction fee if the withdrawal amount to the bank is too small. Instead, if the amount is too small for BuyButtonz, no withdrawal fee is charged and we might even write you a local cheque!
Regarding point 3. Yes BuyButtonz is currently concentrating on providing the most secure online payment available in Singapore. BuyButtonz will be progressively rolled out to other countries in the near future but due to the high rate of credit card fraud on the Internet, sellers should consider the risks of using payment systems that don’t have 2FA Authentication.
Also, do take note that when PayPal was launched, it actually used venture capital money to subsidize the credit card transaction fees and was even making a massive loss when it IPOed. Here in Singapore, BuyButtonz may not have this kind of venture money to subsidize the market but they believe in being transparent about the offering and hope that Singaporeans will support the BuyButtonz solution which is designed to be more secure.
Lastly, thank you very much for supporting BuyButtonz efforts to develop a competitive and secure online payment solution for Singapore. ChainFusion takes your feedback seriously and we’ll continue to refine and develop system.
APLINK
Comment by aplink — May 6, 2007 @ 12:17 pm
Paddy: Yeah, the website looks somewhat confusing and amateurish - a bit like a scam site to be honest. Still they’re a brand new service so I’m hopeful that they’ll iron out the kinks and improve their terms along the way.
Andrew: As mentioned above, I understand that BuyButtonz is new and have limited resources as a startup - I’ve worked in a startup myself ;) Hence, I’m hopeful that my concerns will be addressed overtime. Seriously though, I’d do something about the website design.
Comment by Larry — May 6, 2007 @ 5:44 pm
Hey Larry
Nets, have control of all look and feel at present
Comment by aplink — May 6, 2007 @ 9:37 pm
Oh my gosh.. how come I did not chance upon your site January 2008!!!! All this info would have saved me so much trauma…
Buybuttonz Nightmare! Still Ongoing…
Not being able to find other alternatives to PAYPAL, I recently chose on behalf of my company, to use the BuyButtonz payment service which is created by CHAINFUSION LTD and now they OWE my company $71K until mid April 2008 and NOW owe $241K SGD!!!!
Don’t choose CHAINFUSION LTD, BUYBUTTONZ or CF FINANCIALS or 12epay I don’t know how many more names they have for themselves but stay away from them if you need your hard earned monies at and when you should receive it. Don’t fall into the horrid situation my company is in now. I have bosses to answer to, people to pay, because I made a wrong judgement call thinking eNETS is safe and this company is using eNETS I too am safe…..WRONG!!!!!
CHAINFUSION LTD a.k.a CF FINANCIALS a.k.a BuyButtonz:
* February to March Payouts ( $71K Paid Only In The 1st Week Of JUNE 2008 )
* April, May June Payouts + $25K Late Fee ( $241K ….Don’t Know When..)
NEVER HAD THE RESPONSIBILITY TO EVEN INFORM ME THAT THESE CHECKS WOULD BOUNCE. AFTER ALL THE EMOTIONAL AND BUSINESS TRAUMA CHAINFUSION LTD a.k.a CF FINANCIALS HAVE CAUSED MY COMPANY
I WON’T MAKE ANY MORE ASSUMPTIONS BUT I STILL WILL HOLD THE FAITH AND HAVE THE HOPE THAT THE SINGAPORE AUTHORITIES WILL ENFORCE THEIR LAWS IN THIS CASE.
They can’t just take the monies that the company Earns and pay us with their phony checks and false hope of finally receiving it and then crush our hope when their checks BOUNCES OVER AND OVER AGAIN!
[IMG]http://c.imagehost.org/0038/evidence1.jpg[/IMG]
Comment by Bitten By Buybuttonz — July 2, 2008 @ 11:28 pm